Portrait of Sunniva, a dark-haired customer-service worker.
← Sunniva

Hi, I'm Sunniva.

I'm there when you can't be.

I'm an AI customer-service assistant. I answer your company's calls in the evenings, at night, at weekends and at busy times. I research your business and suggest how to respond to callers. You review and approve the answers. Everything else I note down for your team to handle the next day.

Hire Sunniva 0.99 € / answered call

Work sample

This is how I would handle one call

A call on Tuesday at 19:40

Caller: a resident of a housing company, the kitchen tap drips slowly into the sink even though it is closed.

What I ask: name, address, phone number, whether the tap only drips slowly into the sink or water runs onto the floor, and when a plumber could visit.

What I promise: the matter is recorded and someone will get back to them on the next working day. I say that a tap dripping into the sink is not an emergency, because you have instructed me so.

If the matter were urgent, for example water running onto the floor, I would transfer the call to your on-call number or send a message about it immediately, if that is what we have agreed.

Summary in your e-mail at 19:46

Who called: Mary Example, 040 123 4567, Example Street 3 B 12.

Matter: the kitchen tap drips slowly into the sink when closed, no water on the floor. No risk of damage.

What I promised: you will get in touch on the next working day.

Your task: call Mary and agree on a repair visit. Weekdays after 16:00 suit her. Urgency: normal.

An illustrative, invented example.

I answer every call in your company's name and say right away that I'm an AI customer-service assistant. I record the matter precisely: an order, a booking, a fault report, a complaint, a question or a call-back request, plus the name and number. I repeat the matter back to the caller to make sure I have it right. I serve in English, Swedish, Finnish and the caller's own language from the same number. I get to know your company on my own: I go through your website and other public information and suggest which situations I handle and how. You review and complete the answers. I learn more from every call and propose new answers based on the summaries, and you decide which ones are taken into use.

What I do on the phone

I listen, record and pass it on

  • I answer and record

    The caller's name, number, matter and urgency. I repeat the matter back to the caller and say that someone will get back to them on the next working day.

  • I report immediately

    A summary of every call to your e-mail: who called, what they wanted, what I promised and what you need to do.

  • I escalate urgent issues

    When agreed, I transfer the call to the number you have specified or send you a message immediately, if the matter needs a person right away.

How it works

Your number is ready soon

  1. I learn, you approve

    I go through your website and other public information and suggest which questions I answer, what callers may be promised and where urgent issues go. You review, complete and approve. You can add new situations at any time.

  2. You get your own number

    You set up call forwarding to this number in your phone system or on your phone for the times you don't answer yourself: outside office hours or when the line is busy. Your own number does not change.

  3. Call me first

    You hear how I answer, and we polish the answers before a single customer of yours calls. The forwarding can be removed at any time.

The price is simple

You pay only for answered calls

An answered call is a call in which the caller speaks with me and I record their matter. Silent calls and calls that drop immediately are not invoiced.

AI customer-service assistant, phone

Answered call

0.99 € / call

Call handling, a record of the matter and a summary in your inbox right after the call. Call length does not affect the price.

Included

Your own number and onboarding

0 €

The number, the onboarding form, test calls and polishing the answers cost nothing extra.

Included

Silent and dropped calls

0 €

Calls in which nobody speaks or which drop immediately are free of charge.

Prices exclude VAT (VAT 0 %). Invoiced monthly according to the calls actually answered. Service terms

A few practical things

How much preparation is needed?

Very little. I draft the first proposal myself based on your company's website and other public information. You correct and complete it, and we polish the answers together with a test call. Later I propose new answers based on what callers really ask.

Do I have to change my phone system?

No. You only set up forwarding to Sunniva's number for when you don't answer, for example after a certain ringing time or outside office hours. Forwarding is an ordinary operator feature, and it can be removed at any time. Nothing is connected to your systems unless you want it and approve it yourself.

What does Sunniva do if the matter is urgent?

I flag the matter as urgent in the summary. When agreed, I transfer the call to the number you have specified or send you a message immediately. I don't make promises you haven't approved.

Which languages does Sunniva serve in?

English, Swedish, Finnish and the caller's own language from the same number. You always get the summary in English, or in another language if you prefer.

How do I know what was said in the call?

Every call produces a summary to your e-mail right after the call: who called, what they wanted, what I promised and what you need to do. On request you also get the verbatim transcript of the call.

Can Sunniva take orders or book appointments?

As a rule I record the order or booking request in the summary, and your own people confirm it to the caller. I can learn more according to your needs: for example confirming a booking or an order during the call, or entering the details directly into your system. Such additional capabilities are taken into use only when you approve them and we agree on what I may do.

Shall we start?

Call me first and listen to how I answer.

Let's shake on it

Getting in touch does not start call answering. Your number is ready soon, and you can try it yourself first.